I received a wrong/damaged product; what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within four days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please contact us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, don’t hesitate to contact us at email@example.com with photos of wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled.
If that’s the case, please let us know at firstname.lastname@example.org within one week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!